Activate Insurance Brokers
This document outlines the services provided by Activate Ins Limited T/a Activate Insurance Brokers and the terms under which we will manage your insurance. Please read it carefully and retain a copy for your records. All communication will be in English, and this agreement is governed by English law.
Regulatory Information
Activate Ins Limited is authorised and regulated by the Financial Conduct Authority (FCA) for insurance distribution and credit broking. Our FCA registration number is 1022752. You can check our status at https://register.fca.org.uk or call 0800 111 6768.
As an independent insurance intermediary, we act on your behalf to:
- Assess your insurance requirements
- Arrange suitable cover
- Handle policy amendments
- Provide ongoing support throughout the policy term
Data Protection and Privacy
Activate Insurance Brokers is a data controller. We collect and process your personal and sensitive data to arrange and manage your insurance, in accordance with:
- Contractual necessity
- Legitimate business interest
- Legal or regulatory requirements
- Your explicit consent, where required
We may be unable to arrange insurance if you do not provide necessary data, including information on health, financial standing, or criminal records.
Your data may be shared with:
- Insurers and credit providers
- Anti-fraud databases (e.g., CUE)
- Reputable third parties involved in insurance services (including those outside the UK)
We may carry out soft credit checks (non-impacting on credit score). Information is retained securely for at least 3 years, and up to 6 years in some cases.
To access or amend your personal data, or to raise concerns, contact us via info@activateinsurance.co.uk.
Payments and Finance Options
We accept cheque, Visa, and Mastercard payments. You may spread payments via:
- Insurer finance schemes
- Third-party providers (e.g., Close Brothers, Premium Credit)
Credit agreements may require full credit checks. If you do not consent, please advise us—this may restrict finance options.
Premiums are held in a statutory trust account as agent of the insurer unless advised otherwise.
Fees and Charges
We may receive commission from insurers and finance providers. Additional charges may include:
|
Service |
Fee |
|---|---|
|
New policy setup |
£20.00 |
|
Mid-term changes |
£10.00 |
|
Renewals |
£15.00 |
|
Duplicate documents |
No charge |
|
Cancellations/refunds |
£10.00 admin (refunds net of commission) |
If no commission is earned on a policy, we will inform you of any arrangement fee before placement. On request, we will disclose the commission or any other remuneration received.
Compensation Scheme
We are covered by the Financial Services Compensation Scheme (FSCS).
- Compulsory insurance (e.g. motor, employers’ liability): 100% cover
- Other insurance (for businesses with <£1m turnover): 90% cover (no cap)
See www.fscs.org.uk for details.
Premium Finance and Cancellation
We act as a credit broker, not a lender. If you default on payments:
- Your policy may be cancelled
- The finance provider may recover any refunded premium to offset outstanding debt
We will act on the finance provider’s instructions as your agent in such cases.
Sums Insured & Business Interruption
You are responsible for ensuring adequate sums insured and indemnity limits. We can assist in calculations and may refer you to independent professionals where appropriate.
Business Interruption Cover Types:
- Gross Profit: Standard for retailers/manufacturers
- Gross Revenue: For service-based businesses
- Increased Cost of Working: For operational cost-only risks
Gross Profit (Insurance) = Turnover + closing stock − opening stock − purchases − bad debts − uninsured variable costs
Adjust your sum insured to reflect your indemnity period (e.g. double for 24 months).
Our Role and Advice
We act as your agent in:
- Sourcing suitable policies
- Presenting your risk to insurers
- Assisting with claims and changes
We may occasionally act under insurer authority and will inform you where applicable. We may also work with other intermediaries if specialist expertise is needed.
Your Duty of Disclosure
Under the Insurance Act 2015, you must make a fair presentation of risk when arranging, amending, or renewing insurance. This means:
- Conducting a reasonable search for material facts
- Disclosing unusual circumstances or key business changes
- Ensuring information is accurate and in good faith
Failing to do so may result in:
- Reduced or refused claims
- Policy cancellation without refund
Notify us immediately of any material change in your circumstances.
Complaints Procedure
We aim to provide excellent service. If you have a complaint, please contact:
Activate Insurance Brokers Limited
Tel: 01953 711564
Email: info@activateinsurance.co.uk
If we cannot resolve your complaint, you may contact the Financial Ombudsman Service:
- Tel: 0800 023 4567
- Web: www.financial-ombudsman.org.uk
- Address: Exchange Tower, London E14 9SR
Ending This Agreement
This agreement remains valid unless:
- Cancelled by you in writing at any time
- Cancelled by us with one month’s written notice
- You no longer have any policies through us
We reserve the right to retain any commission and fees earned prior to cancellation.